Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply contact our customer service. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Our standard shipping takes 3-7 business days to verify and process your order and 12-20 business days for shipping. ( Our average delivery time is 15 business days after order has been processed). Please note that this does not include holidays and weekends. *Germany, Italy, Austria destinations can take up longer to 40 days. We can ship to EUROPE (except Sweden) and USA. Please contact our customer service if you have a question. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.