Our standard shipping takes 3-7 business days to verify and process your order and 12-20 business days for shipping. ( Our average delivery time is 15 business days after order has been processed).
Please note that this does not include holidays and weekends.
*Germany, Italy, Austria destinations can take up longer to 40 days.
- We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
- A confirmation email will be sent to you once the order has been shipped, in transit and delivered. Please check your order page for tracking updates.
- We do our best to expedite and often you will receive the product much sooner, however, any unforeseen issues or problems with the courrier or logistics outside of our control may delay your order, but in this case we do everything in our power to get it to you as soon as possible.
- Unfortunately we do not guarantee shipping timeframes.
There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase.
We are not responsible for lost or stolen items if they have been confirmed delivered by the shipping companies.
Some of our items ship directly from our headquarters, while others will ship to you directly from the fabricants in their country of origin ( Singapore, China, Hongkong, Korea).
Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers.
More information in our FAQ